What specific services does your web site
provide? What makes it unique, and what advantages does it
provide?
Sellsonic offers the most complete industry specific Internet Sales Solutions. We
are the only Internet Services Company to provide a set of industry-specific e-commerce solutions.
There are several major components that distinguish the Sellsonic
Retailer Solution above all other options:
- Web design services Because Sellsonic has developed a set of industry-specific solutions we can quickly integrate a huge selection of fully
managed e-commerce catalogs into your website easily, quickly, and affordably. And if you do not already have a website, we use one of our templates or custom design a site from scratch.
- Site Operations and Maintenance Once your site is built, Sellsonic, will host it and provide continuous catalog development and maintenance. Because our income is generated as a percentage of transaction, we are
highly motivated to keeping your site online and operating at peak performance.
- Catalog Management The Sellsonic solution includes sophisticated catalog management software that allows you to easily control your website
store. Discount an entire product line with the click of a button. Include or exclude an entire catalog with thousands of products with a single click.
- Advertising Manager The ad manager allows you to keep track of the ROI on all your ads. You can easily control your ad campaigns with the click
of a button, and check on their performance from any browser connected to the Internet.
- Email Manager You can easily allow people to opt-in to receive your email newsletters and promotions. You can send important messages like instore and online clearance and sales notifications to thousands of people with a click of a button. And the E-Mail manager will even show you how many
people clicked through and responded to your mailing.
- Affiliate Manager The self-serve affiliate program allows you to effortlessly set up an affiliate program. You decide how much you want to pay your affiliate, and our software does the rest. We even include an affiliate guide and easy to use banner generator for your affiliates. Now it's easy to create and manage fundraisers.
- Supply Chain Management Sellsonic provides for all delivery of products ordered on your website. Products can be shipped either directly to your
customers address or to your store. Instead of spending time on the phone with customers and suppliers working to locate hard-to-find products, you can focus on sales and marketing. We even handle your returns.
- Customer Care The Sellsonic solution includes an integrated customer service. We manage all customer problems related to product delivery. Our comprehensive ticket management system records every contact (phone and email) we have with your customer. And you can log in and review our performance.
- Newsfeeds Newsfeeds pipe current, fresh, and topical information into your site to inform, entertain, and keep your customers coming back for more.
Rather than simply creating a marketing website, we've built a fully managed turn-key solution that can immediately generate bottom line income for dealers and suppliers. That's what makes us unique. As an Internet sales solution, we not only help you gain a web presence, but we are also driven to help
you capitalize on the sales and cost savings potential of the Internet. By partnering with Sellsonic, you can focus your effort on marketing and sales and rely on us for your technology, operations, and order processing solution.
Q. How long does it take to get my e-commerce site online?
The amount of time it takes to get a new store up and running varies from retailer to retailer, as each has different needs. Unlike other service providers, Sellsonic is able to reuse a core common infrastructure so our development time and cost savings are unmatched. In most cases, the process, from planning the layout and design to going live, should take no longer than six weeks.
Q. How are orders processed on my site? When do I get paid?
- The Customer comes to your web site and orders products from your online catalog
- Using the suppliers inventory levels we prevent backorder items from entering the order fulfillment pipeline at the time the customer tries to make the order. By eliminating the 'backorder' problem at the beginning of the process we reduce costs and improve customer satisfaction.
- The order is reviewed by our customer support team to reduce fraudulent orders.
- The supplier(s) is given an order notification to ship the selected products to the customer's address. You can also have your own custom catalog in which case you will receive the supplier shipping notification for these items.
- The supplier confirms receipt of the order and product availability within 1 business day, or we beat them up.
- Supplier provides a tracking number which is documented in the ticket system and emailed to the customer
- The customer card is charged and all funds go into a dedicated Sellsonic transaction account.
- The supplier presents to Sellsonic an invoice for the products shipped
- Sellsonic reconciles the invoice against the actual items ordered, then sends a check to the supplier for the items shipped. If you are the supplier for an item then the item cost is added to your account and sent to you with you payment.
- Selsonic subtracts it's fee and the credit card fee from the transaction revenue. The net profit is aggregated with your other orders and paid to you by check. Typically we send out checks once a month when the total amount is over $250.
- If there is a problem with availability of the item, we will contact the customer and determine if they would like to wait for the item to come in, chose an alternate item, or cancel that part of the order.
- If there is a problem after the order is delivered, we will work with the customer to arrange for a return and refund, or an exchange.
- If there is a chargeback, we will work with the merchant processor in an effort to recover the funds.
How do I sign up?
It's as easy as a phone call or email. Call Sellsonic today
at (203) 894-9357, or drop us an email to have someone contact you.
