We're Fanatical About Support
Why do we take your customer service so seriously? Because, like you, we know your customers experience will determine if they come back again or refer their family and friends. Like you, we also earn our income from completed transactions.
We're committed to your success, because we don't make money unless you do. Your success is ingrained in everything we do.
That's why we're so aggressive about finding the best drop-ship suppliers with the best margins, great fill rates, and outstanding customer service.
That's why we're so passionate about getting new products online and eliminating discontinued or poor performing products.
That's why we're committed to building product feature pages and information feeds that go beyond the 'laundry list of products' to inform your customers about the benefits of the items they want.
That's why our sophisticated ticket tracking system records every contact on every order. Every tracking number, every phone call, every email with the customer, the supplier, the shipper, and even you the retailer is recorded on every ticket. This advanced audit trail allows us --and you-- to continuously monitor not only the quality of the service we provide to you, but the quality of service the drop-shipper provides to your customers.
Support Services
- Continuous catalog development and updates to keep your site up to date with new products
- Near real-time supplier inventory status so your customers know if the product is available before they purchase on many items
- Call-center to receive and respond to your customer phone calls under your company name
- Email-center to receive and respond to your customer emails under your company name
- Supplier drop-ship order management to insure drop-shippers deliver the exceptional service we demand.
- Online transaction processing, and fraud screening to reduce chargebacks and fraudulent orders.
- Billing reconciliation and reporting to insure you're being charged only for what you order.
- Operational and Internet marketing training to take your business to the next level.
